From service request to completion
Work orders & service
Optimise field service with digital work orders, mobile access, planning, materials, hours and service history.
Capabilities
What you can do with Work orders & service.
A practical overview of the main capabilities.
Service contracts
Manage maintenance agreements, SLAs and warranty conditions.
- Contracts
- SLA monitoring
- Warranty
- Renewal
Work orders
Create planned or ad-hoc work orders linked to customer, project or asset.
- Digital templates
- Customer and project link
- Asset link
- Priority
Planning and assignment
Schedule employees or teams with date, time and required materials.
- Technician assignment
- Capacity
- Availability
- Material preparation
Materials and hours
Register used materials and worked hours directly on the work order.
- Material registration
- Barcode scanning
- Time registration
- Automatic costing
Mobile access
Let field staff open, execute and sign work orders on mobile devices.
- Mobile access
- Digital signatures
- Photos
- Documents
Invoicing
Invoice hours, parts or contract agreements directly.
- Automatic invoicing
- Time and materials
- Contract prices
- Batch invoicing
Service history
Review history by customer, asset or installation.
- Customer history
- Asset maintenance
- Breakdowns
- Preventive maintenance
Service reporting
Monitor open work orders, response times, contract performance and productivity.
- Service dashboards
- Response-time analysis
- Contract performance
- Technician productivity
The process
From start to result.
Register the service request
Create the work order
Assign the right person
Register work, materials and hours
Sign off and invoice
Benefits
Why Work orders & service in Astans?
Customer satisfaction
Faster service with a complete service history.
Faster handling
Mobile registration reduces administrative time.
Higher revenue
Better time and material registration supports complete invoicing.
Transparency
Real-time insight into all service activities.
Ready for the next step?
See this process in a personal demo.
We demonstrate the workflow using your own organisation, roles and process.